Shipping policy

  • • Shipping Policies
    • Shipments from our shop go out every other Friday, meaning your toy can take between 2-13 business days to ship out. International orders ship at the customer’s own risk, and all customs and fees are to be paid by the customer, not our shop. An order containing any non-premade items will ship all at once when the non-premade item is finished. If you would like the other items to ship first, please make two separate orders. Our shop reserves the right to refuse orders being shipped to reshipment facilities, Germany, or individuals who have been banned from our shop. If we suspect an individual is attempting to circumvent these policies, your order may be cancelled and refunded.
    • Purchases that are comprised of premade toys will ship out within 1-2 weeks. Orders will be marked as shipped once the shipping label has been paid for and printed. There is a chance that your package may not enter the mail for up to 72 hours after the shipping label is created. ◦
    • Customs, guided surprises, or otherwise non-inventory toys ship on a different timeline. Made-to-order toys can take between 3 and 5 weeks to create and ship out, dependent on the number of orders in the queue.

    • Shipping estimates are not guarantees of delivery. 

    • Please ensure that your address is correct to avoid items marked return-to-sender or lost packages. Any item lost not related to our error will not be replaced and re-shipped at our expense. Items marked return-to-sender will need to be sent out again, requiring another shipping fee from the buyer.

    • Individuals found to be purchasing items for banned individuals, reshipment facilities, or countries we do not ship to may be subject to a refund and ban. Additionally, if your order is flagged as a possible scam, it will likely be cancelled and refunded.

  • Cart Holds
    • We do not currently have a system in place that offers item holding. The first individual to check out will be the owner of the item(s). The easiest way to ensure a quick checkout process is to make a customer account. This allows you to set up and double-check your address before the drop occurs, and can remember your previous payment options once you’ve ordered with us. We accept the following payment types: [insert shop payment options here]
    • We do not offer cart holds on our current system. If multiple individuals have the same item in their cart, the first to purchase the item will be the one who receives it.
    • We do currently offer cart holds, but those holds have a time limit of 5 minutes. Once the time has run out, the item will be ‘returned to shelf’ where another individual may add it to their cart. Regardless of the hold system in place, it is best to have your payment method and address ready at the time of purchase.

  • Order Combinations
    • We will automatically combine any orders made by the same individual going to the same address as long as they are purchased within 2 hours of each other. Shipping fees for the additional orders will be refunded, minus a $2 fee to cover the additional shipping weight cost.
    • We are willing to combine orders placed within 2 hours of each other. To combine shipping, please send us a message through our Contact Us page within 2 hours of your final purchase. Include the order numbers you’d like combined in the body of the note, and title your inquiry “Order combination.” For example, if you purchase one toy at 12 pm, and another at 1 pm, you’d have until 3 pm to send a message to get your orders combined. Additional shipping costs will be refunded from combined purchases.
    • We do not currently offer combined orders. If there are multiple items you are interested in, please be sure to add each item to your cart before making a purchase.

  • Address Changes
    • We do not offer address changes. Please double check that your address is correct before making a purchase from us.
    • We offer address changes within 12 hours of purchase. You must notify us via Contact Us with your order number and confirm the correct address. Any requests made outside of the 12-hour window are not guaranteed to be honored.

  • Order Questions
    • Any order questions may be directed to our Contact Us form. Title your inquiry with an order number and the closest approximation to what you’d like to know. If you need to know the shipping status, include that. Add as much detail into the body of the message as you think is needed to convey what your question is. We’re happy to work with you about any questions, comments, or concerns!

  • Shop Responsibilities and Customer Responsibilities
    • Our shop strives to create durable, beautiful works of art that serve a function. As such they are thoroughly tested for strength and durability. Having said that, don’t attempt to see how far you can pull or twist a toy and expect it to remain in perfect condition. Our products will stand up to regular use, but not abuse.


    • To maintain a toy from us, gently wash with soap and water or boil them. Toys with specialty pigments and materials (Such as Near Clear silicone or color-changing) may lose some of their vibrance after long exposure to the sun or boiling. Toy storage is the responsibility of the customer, but we advise storing our toys only with others you know are made of 100% platinum cure silicone.